Tag: Non-Fiction
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Story: The Patient in Front of You
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Some patients are easy to work with. They answer questions, follow directions, and allow the call to move in a predictable direction. Others do not. They resist assessment, challenge every question, or withdraw entirely. In those moments, the label of a “difficult patient” becomes convenient, but it often obscures what…
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Pre-Order Now: Not in My Rig: Bias, Decision-Making, and the Calls That Get Missed
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In emergency medical services, most missed calls are not the result of inadequate training, poor technical skill, or a failure to follow protocol. They occur in quieter ways—through decisions that feel reasonable in real time. A call appears straightforward, the patient presentation aligns with previous experience, and nothing immediately signals…
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Coming Soon! “What Wasn’t Written”
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Not every call is documented the way it actually happened. A report is completed, submitted, and archived, and on paper the call is finished. The timeline is clear, the interventions are recorded, and the outcome is defined within the limits of documentation. It creates a version of events that is…
